Shipping Policy
Thank you for shopping with Finding Peace Around. Every candle we offer is thoughtfully handcrafted and carefully packaged to ensure it arrives safely at your doorstep. We are committed to providing a smooth and reliable shipping experience for customers across the United States, United Kingdom, Canada, and Australia.
Order Processing
All orders are processed after payment has been successfully received.
Since many of our candles are handmade, processing times may vary depending on the product and order volume. Most orders are prepared and shipped within 1–3 business days.
During holidays, seasonal sales, or promotional events, processing may take slightly longer. If there is a significant delay, we will notify you using the email address provided with your order.
Shipping Destinations
We currently ship to customers in:
- United States
- United Kingdom
- Canada
- Australia
If your country is not listed, please contact us before placing your order. We’ll be happy to check whether shipping is available to your location.
Estimated Delivery Time
Estimated delivery begins after your order has been dispatched.
- United States: 3–7 business days
- United Kingdom: 5–10 business days
- Canada: 5–10 business days
- Australia: 5–10 business days
Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping costs are calculated during checkout based on your delivery address and the size or weight of your order.
Any available free shipping promotions will be displayed automatically during checkout.
Order Tracking
Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking information, allowing you to monitor your package until it arrives.
Please allow up to 24 hours for tracking details to become active after receiving your confirmation email.
Packaging
Every candle is securely packaged to help protect it during transit.
We carefully inspect each product before shipment to ensure it meets our quality standards and reaches you in excellent condition.
Incorrect Shipping Address
Please ensure your shipping information is accurate before completing your purchase.
Finding Peace Around is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
If you notice an error after placing your order, please contact us immediately. We’ll do our best to update your shipping information before your order is dispatched.
Delayed Deliveries
While we strive to deliver every order on time, occasional delays may occur due to:
- Severe weather conditions
- Customs inspections
- Public holidays
- High shipping volumes
- Courier service disruptions
- Other unforeseen circumstances
We appreciate your patience should any unexpected delays arise.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged package or product (if applicable)
- A brief description of the issue
We’ll work with the shipping carrier to find the best possible solution.
International Orders
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
Multiple Item Orders
If your order contains multiple products, they may occasionally be shipped separately depending on stock availability and packaging requirements.
You will receive tracking information for each shipment if applicable.
Need Assistance?
If you have any questions about your shipment, delivery status, or your order, we’re always happy to help.
Please visit our Contact Us page or email our customer support team, and we’ll respond as quickly as possible.
Thank you for choosing Finding Peace Around. We appreciate your trust and look forward to delivering handcrafted candles that bring warmth, peace, and beautiful moments into your home.