Returns & Refund Guide
Thank you for choosing Finding Peace Around. Every candle is thoughtfully handcrafted with care and inspected before it is shipped. We want you to shop with confidence, so we’ve outlined our Returns & Refund Policy below.
Our Return Policy
At Finding Peace Around, customer satisfaction is important to us. Since all of our candles are handcrafted and carefully prepared, we do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong product
- No longer wanting the item
- Personal preferences, including fragrance, color, size, or design
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
We carefully inspect and package every order before it leaves our facility. However, if your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photographs of the product
- Photos of the shipping box and packaging
- A brief description of the issue
Once we review your request, we will determine the appropriate solution, which may include:
- A replacement product
- A partial or full refund
- Another suitable resolution based on the situation
Order Cancellations
Orders may only be cancelled before they have entered production or shipping.
Because many of our candles are handcrafted shortly after an order is placed, cancellation requests submitted after production has started may not be accepted.
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests can be made within 24 hours of placing the order, provided production has not started. Approved cancellations will receive a full refund to the original payment method.
Refund Eligibility
Refunds may be approved only in the following situations:
- Your order arrived damaged.
- You received the wrong product.
- Your order is confirmed as lost by the shipping carrier.
- We are unable to fulfill your order.
Each refund request is reviewed individually to ensure a fair outcome for both our customers and our business.
We recommend recording an unboxing video when opening your package, as it helps us resolve damage claims faster.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind
- Incorrect product selected by the customer
- Incorrect shipping address provided during checkout
- Minor variations in color, texture, finish, or appearance due to the handmade nature of our candles
- Shipping delays caused by couriers, weather conditions, holidays, or circumstances beyond our control
Because every candle is handcrafted, slight differences make each piece unique and are not considered manufacturing defects.
Return Shipping Costs
As a general policy, Finding Peace Around does not accept returns.
If, under exceptional circumstances, a return is approved, the customer is responsible for all return shipping costs. Original shipping charges (if applicable) are non-refundable.
However, if you receive a damaged, defective, or incorrect product due to our mistake, Finding Peace Around will cover the return shipping cost or provide an appropriate solution at no additional cost to you.
Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.
Refund Process
Once your refund request has been reviewed and approved, the refund will be issued to your original payment method. Once your refund request is approved, we will initiate the refund within 5–7 business days to your original payment method.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.
Lost Packages
If your package appears to be lost during transit, please contact us.
We will work with the shipping carrier to investigate the shipment and determine the best possible resolution.
Contact Us
If you have any questions regarding your order, this policy, shipping, or refunds, our customer support team is here to help.
Please visit our Contact Us page or email us, and we’ll respond as quickly as possible.
Email: findingpeacearound@gmail.com
We will acknowledge your request within 48 hours.
Thank you for choosing Finding Peace Around. We sincerely appreciate your support and look forward to bringing warmth, peace, love, and beautiful handcrafted candles into your home.