Privacy Policy

Last updated: 29 September 2026

1. Who We Are
   Finding Peace Around (“we”, “us”, “our”) is a handmade candle business owned and operated by Sonika Katmore, based in Indore, Madhya Pradesh, India. Our website is https://www.findingpeacearound.com/. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website or place an order with us.
2. Your Consent
   By using our website or placing an order, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our website. You must be at least 18 years old to place an order, or do so under the supervision of a parent or guardian.
3. Information We Collect
   When you browse our website, place an order or contact us, we may collect:

• Your name, phone number and email address
• Your shipping and billing address
• Order details (products, quantity, custom or personalised requests)
• Basic technical data such as IP address, browser type, device type and pages visited

4. How We Use Your Information
   We use your information only to:

• Process, prepare and deliver your order
• Send order confirmations, making and dispatch updates
• Respond to your questions, cancellation or refund requests
• Prevent fraud and misuse of our website
• Improve our website, products and services
• Comply with applicable laws and legal requirements

We do not sell, rent or trade your personal information to anyone.

5. Accuracy of Information
   You are responsible for providing correct and complete information, including your name, phone number and delivery address. We are not responsible for failed or delayed deliveries, or any loss, caused by incorrect or incomplete information provided by you.
6. Payments
   All online payments on our website are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not collect, see or store your card, UPI, net banking or wallet details. Your payment information is handled directly by Razorpay under its own terms and privacy policy (https://razorpay.com/privacy/) and its Buyer Privacy Notice (https://razorpay.com/buyer-privacy-notice/). Any issue relating to payment processing, payment failure or bank-side delays is governed by Razorpay’s and your bank’s policies.
7. Who We Share Your Information With
   We share only the information necessary to complete your order with:

• Razorpay, to process your payment
• Courier and delivery partners, to deliver your order (name, phone number and address)
• Government, legal or regulatory authorities, where required by law

These third parties have their own privacy policies, and we are not responsible for how they handle your data.

8. Cookies
   Our website uses cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, but some features of the website may not work properly.
9. Data Security
   We take reasonable security measures to protect your personal information from unauthorised access, misuse or loss. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We are not liable for any unauthorised access caused by events beyond our reasonable control.
10. How Long We Keep Your Data
    We keep order and billing records for as long as required under applicable Indian laws. Other personal information is kept only for as long as needed for the purposes described in this policy.
11. Your Rights
    You may request to access, correct or delete your personal information by emailing us at findingpeacearound@gmail.com. We may keep certain information if we are required to do so by law or for resolving disputes.
12. Third-Party Links
    Our website may contain links to other websites, including social media. We are not responsible for the content or privacy practices of those websites.
13. Changes to This Policy
    We may update this Privacy Policy from time to time without prior notice. Any changes will be posted on this page with the updated date. Continued use of our website after changes means you accept the updated policy.
14. Grievance Officer / Contact Us
    If you have any questions, concerns or complaints about this Privacy Policy
15. We will acknowledge your complaint within 48 hours and try to resolve it within 7 working days.
16. Governing Law and Jurisdiction
    We process your personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023. This Privacy Policy is governed by the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.